第九十章井无压力不出油(2/6)

                                                                                                                                    
                                                                                                                                                                “就看你怎么和客户打交道了！”我说：“这就涉及一个营销的技巧和策略问题！”
                                                                                                                                                                “说说看，我很感兴趣，很喜欢听——”浮生若梦发过来一杯热茶：“喝口水，慢慢说——”
                                                                                                                                                                
                                                                                                                                                                
                                                                                                                                                                我定了定神，说：“市场经济时代，基本都是买方市场，报纸是商品，旅游同样也是商品，只是类别不同，和客户打交道的时候，首先需要领先客户一步，必须要注意3个问题：一，我是否已经考虑到了客户的全部需求；二，客户的下一个需求是什么；三，如何让客户满意！”
                                                                                                                                                                “嗯……具体说一下！”
                                                                                                                                                                我端起旁边的水杯喝了一口，然后说：“领先客户一步的首要当然是观察客户，这就要求目光敏锐，行动迅速，就拿喝茶这个日常生活中最常见的例子来说，你必须要观察到：哪个客户喜欢喝绿茶，哪个客户喜欢喝红茶，哪个客户喜欢喝白开水，哪个客户喝得快，哪个客户喝得慢……
                                                                                                                                                                “观察客户主要是从他的年龄、穿着、谈话内容、肢体语言、行为、态度这几个方面来进行……当然，观察客户的时候表情要轻松，不要紧张不安或者扭扭捏捏，更不能表现地太过分，像是在监视或者对他本人很感兴趣一样，除非是你别有企图。”
                                                                                                  

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